What is a Smart Locker and what are the benefits of Smart Lockers in 2022?

What is a Smart Locker?

A smart locker system is a storage locker with functionality beyond a simple key based access method. This functionality varies widely from pinpad code, mobile phone or swipe card access, to management, authentication and allocation of users.

Smart locker systems have the ability to provide incredible capabilities beyond the simple storage locker. Thus they are nowadays a common replacement of traditional school lockers, gym lockers, end-of-trip lockers and workplace office lockers.

What are the Benefits of Smart Lockers?

Improved security

If the locker access method is lost or stolen, smart locker access can be revoked from cards or apps through the tap of a button, although physical key locks need to be replaced by a locksmith. Furthermore, security can see who is using which locker and when they access them, providing a live audit trail. This cannot be done through traditional lockers, creating issues around hoarding and tracking.

Improved experience

Users can simply tap their swipe card on a reader or tap an Open button on their mobile phone to authenticate and unlock their booked or allocated locker. The experience is seamless compared to requesting and keeping hold of a key and locker number. On the management side, experience has improved ten-fold. Rather than using pen and paper to track which key has been allocated with which user and locker, management can simply allow users to self-book (meaning zero onboarding time from management), or allocate a locker to a user in a few clicks.

Savings on amount of lockers and space required

Smart lockers allow users to use a locker ‘on-demand’, meaning users can book and access a locker when they need it. This allows organisations to save on the number of lockers and space required, rather than having to provide a locker for every potential user. Offices and workplaces can calculate their locker and space savings.

Large savings in administration time

Administration staff need to consistently turn their focus onto managing traditional lockers, providing and retrieving keys from new and leaving users, assisting users that have forgotten their code or needs assistance in getting into a locker. Large organisations have over 10 FTEs (full-time employees) managing just 10,000 traditional lockers, compared to only 2 FTEs for the same amount of smart lockers. Offices and workplaces can calculate their administration time savings.

Personalisation and analytics

Smart locker systems open the doors to all sorts of opportunities for organisations, including being able to monetise usage, e.g. pay per hour/day, allow for transfer or sharing of ownership of locker, e.g. for pick up and drop offs of laundry, packages, and analytics, for workplaces to understand how their hybrid workplace is being utilised, with the ability to adjust and customise the system on the go.


Smart lockers have become easier to install and implement, with wireless and serverless options available, they have become as simple as installing a key lock onto a locker.

The benefits of smart lockers have clearly outpaced the traditional smart locker in all aspects. Find out more about how smart lockers work and get access to a short demo video here.