City of Sydney


Yellowbox, a leading provider of innovative smart locker systems, recently retrofitted an existing electronic locking system within City of Sydney's end of trip facilities.

The City of Sydney Council governs Sydney's central area and adjacent inner-city suburbs. Responsible for infrastructure, urban planning, and cultural initiatives, the council significantly influences the development and sustainability of Australia's premier city, making Sydney a hallmark of urban excellence globally.

The City of Sydney had installed the electronic locking system with their lockers half a decade ago. The system was a server-based solution with limited functionalty, running on legacy software which could not be updated. The City of Sydney needed a modern solution fit for today's end of trip facilities and to be confident the system would continue to be updated in the future.


Understanding the client's challenges, Yellowbox delivered a pioneering solution. They retrofitted the existing locker lock with their cutting-edge wireless smart locker lock and touchscreen kiosk, introducing a plethora of advantages:

  • Cloud-based with continuous updates to ensure the system never goes out of date.
  • Allowing staff to use existing work login and open locker through mobile phone, through SSO integration.
  • Automated onboarding and offboarding through a web dashboard.
  • 24/7 support for both users and admins.
  • Seamless integration with existing building access control system.
  • Touchscreen kiosk allowing users to book and access a locker without app or card.

Employees now benefit from a secure and straightforward locker interface, while facility managers gain from efficient locker oversight and valuable analytics. Above all, the City of Sydney can have confidence that their locker system stays ahead of the curve, thanks to ongoing updates and support from Yellowbox.

214 hours saved each year in administration time compared to traditional locks, through automations, support and self-serve access.