Context
InterContinental Hotel, recognised globally for its luxury accommodations and impeccable service, continuously seeks to enhance guest experience. In the rapidly evolving hospitality industry, where technology plays an increasingly central role, the addition of modern amenities becomes a distinguishing factor. Providing guests with a smart locker system, enhances convenience before check in and after check out times, through seamless self-serve access (through mobile phone).
Solution
Yellowbox smart lockers provided InterContinental Sorrento Mornington Peninsula, with a key amenity that sets the hotel apart from others for both guests and internal staff.
- On-demand self-serve use for guests through the app (hands-off for staff).
- Ability to choose from multiple sizes, e.g. luggage size.
- 24/7 support for both users and admins.
- Set PIN code on locker to open without the app.
- Auto-ending locker bookings to prevent locker hoarding.
- Management App and Dashboard for staff to manage and monitor the lockers in use.
- Certain locker banks allocated to staff members.
Incorporating the Yellowbox smart locker system aligns with InterContinental Hotel's commitment to merging luxury with modern technological conveniences for an unparalleled guest experience.
210 hours saved each year in administration time compared to traditional locks, through automations, support and self-serve access.
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